How do I place an order?
First, visit one of our physician partners for an in-office consultation. You can find the nearest physician partner by clicking here. During your visit, a physician partner will review your needs and concerns. You can purchase skinbetter science products directly following your consultation. After visiting your provider you will also be given access to the online store. The authorized partner will send you a link via email or text message to allow you to create your online account with skinbetter.ca. Once you have registered with the online ordering system, you will be able to re-order skinbetter science.
What if I am having problems placing an order online?
If you currently have an account with skinbetter science and are having issues placing an order, Please contact us by clicking here or call 1.833.944.5500. We will be happy to assist you with your order.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information. Most orders are processed within 24 hours and shipped according to your shipping selection.
When will I receive my order?
Our shipping method arrives between 4 to 7 business days from the day of shipment, depending on the customer’s location.
How can I change or cancel my order after it has been submitted?
If you have already placed your order and need to cancel or change it, Please contact us by clicking here or call 1.833.944.5500.
What are the shipping costs?
Shipping costs vary from $19.99 to $29.99 depending on where you are located in Canada.
What should I do if there is a shipping error on my order?
Simply contact our clicking here or call 1.833.944.5500, and we will be happy to assist you.
What is the process to return a product?
We strive to exceed the expectations of our customers with the products and service we provide. We stand behind our products and are committed to providing our customers with the most effective and highest quality professional skincare products on the market. If the product you purchased did not meet your expectations, please feel free to contact our clicking here or call 1.833.944.5500 during business hours. Please review our Return Policy at any time.
What if my product was received damaged - what should I do?
We take pride and care in providing an outstanding customer experience during the time it takes for the product to reaches you. In the event that there is damage to your product during shipment, we apologize for the inconvenience and will work to correct the situation promptly. In order to facilitate the return or exchange process, Please contact us by clicking here or call 1.833.944.5500.