Consumer Return Policy
We strive to exceed the expectations of our customers with our products and dedicated service. We stand behind our products and are committed to providing customers with the most effective and highest quality professional skin care products on the market. If the product you purchased at skinbetter.com did not meet your expectations, please feel free to contact our Account Concierge Team.
Important Information Regarding Returns
- Prior authorization is required on all returns.
- Our Account Concierge Team is available Monday through Friday, 8:30 a.m. to 7:30 p.m. Eastern Standard Time. You can contact our Account Concierge Team by clicking here or via phone 1-833-944-5500.
- We only accept the return of products originally purchased through the skinbetter.com website. If you would like to return a product purchased from one of our authorized providers, please contact them directly regarding your return.
- Returned items are subject to inspection. All printed materials, promotional items, accessories, and any original product packaging must be returned. Returned products may not be altered or damaged.
- We are not responsible for return packages that may be lost or damaged in transit.
- Repeated return requests are subject to review. We reserve the right to deny multiple refunds to an individual who has repeatedly returned products.
- Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
- We do not accept any product returns, exchanges, or refunds after 30 days from the date of purchase.